Warranty
Warranty period
Under Romanian Emergency Ordinance 140/2021 our products carry a 2-year warranty, starting on the day the product is handed over to the buyer.
How to make a claim
If a defect occurs, contact the service centre listed on the warranty card or our customer service at info@smartpass.ro or +40 723 372 371. Claims are made by presenting the original warranty card and the original invoice proving payment.
Shipping costs
The cost of sending the product to the service centre is borne by the buyer. If the product does not conform to the contract, bringing it into conformity is free of charge for the consumer, shipping included.
When the warranty does not apply
The warranty does not apply if the defect results from improper use or use other than described in the user manual. Warranty rights also lapse if the product is repaired during the warranty period by anyone other than the service centres listed on the warranty card.